Job#: 3025967 Job Description: IT Support Desk Associate (Onsite)Location: Town and Country, MO
Schedule: Monday-Friday, full-time
Project Duration: May 11 - September 4
About the RoleA dedicated Support Desk is being established to assist employees transitioning from one enterprise environment to another. As these employees move into the new system, they may experience login issues, password resets, or token access questions. This team will be their first point of contact.
We're hiring
10 entry-level IT Support Desk Associates to provide friendly, reliable phone-based support throughout this project.
What You'll Do- Answer inbound calls from employees during their system migration
- Assist with login issues, password resets, and token setup
- Provide clear, customer-friendly troubleshooting
- Create and manage tickets in Cherwell (or a similar system)
- Follow a consistent Monday-Friday schedule
- Work onsite in Town and Country, MO
Who Thrives in This RoleThis is an excellent opportunity for someone looking to break into IT support. Ideal candidates bring:
- Strong customer service experience
- Interest in technology or basic IT knowledge (bootcamp, tech school, self-taught, etc.)
- Professional phone communication skills
- Reliability and comfort with a structured schedule
- Ability to work onsite 5 days per week
- No degree required
Project Details- Duration: May 11 - September 4
- Hours: Shifts between 7 am - 6 pm CST, Monday-Friday
- Holiday: July 4th status TBD
- Training: 1-2 days of foundational training
- Compensation: Up to $16/hr W2
Why Join- Great entry point into IT support
- Stable weekday schedule
- Hands-on experience with enterprise systems
- Opportunity to support a major organizational migration project
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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