Job#: 3030725 Job Description: ATM Technical Support Analyst
Location: Saint Louis, MO/Charlotte, NC (Onsite)
Employment Type: Contract
Contract Duration: 12 Months
Role Overview
We are seeking an ATM Operations Level 1 Support Analyst to manage the day-to-day operations of a technology platform. This role involves identifying potential ATM production failure scenarios, creating incident tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution to ensure platform stability.
Key Responsibilities
- Provide phone queue support for ATM operational issues, comprising approximately 75% of daily activities.
- Perform technical recovery of ATMs, accounting for 25% of daily tasks.
- Manage incidents and problems by creating tickets and enhancements in tracking systems like Jira.
- Conduct analysis, research, and resolution of technical issues using query and programming skills.
- Support new and existing equipment and software under moderate supervision.
- Interpret, evaluate, and resolve issues related to the functional operation of technology products.
- Communicate effectively with internal business and operations teams.
Required Qualifications
Experience:- Experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
- Demonstrated experience directly troubleshooting issues to maintain network stability.
- Proficiency with navigating multiple applications simultaneously.
- Strong customer service skills with excellent verbal and written communication.
Technical Skills:- Experience with Splunk.
- Familiarity with Jira for ticket tracking.
- Proficiency with the Microsoft Office Suite.
Preferred Qualifications
- Previous knowledge of ATM systems.
- Experience with root cause analysis and troubleshooting.
- Proficiency with telephone systems, as the majority of the day will be spent on telecom support.
Compensation & Benefits
The anticipated pay range for this position is $28.00 to $33.56 per hour. Please note that the pay rate may be adjusted based on factors such as experience, skills, and geographic location.
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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