Sales Support Consultant

Job#: 3031105

Job Description:
Sales Support Consultant (Technical Focus)

We are seeking a detail-oriented Sales Support Consultant to provide administrative, operational, and technical support to sales and client-facing teams. This role blends traditional sales support with light technical and automation responsibilities, helping ensure efficient sales operations and a positive client experience.
Role Overview

This position supports sales and account teams by ensuring the smooth flow of information, timely follow-up with clients, and accurate handling of sales and operational data. The role also includes assisting with technical tasks and process automation as tools and workflows continue to evolve.
Key Responsibilities
Sales & Client Support

• Support sales staff with clerical, administrative, and operational tasks to enable efficient customer engagement.
• Process and route incoming sales leads to appropriate team members.
• Conduct follow-up with clients and internal teams to ensure timely delivery of sales materials and completion of required updates.
• Respond to routine product or service inquiries and escalate more complex questions as needed.
• Manage sales data, progress reports, and other sales-related records and documentation.
• Communicate with clients via phone and email to support sales and service efforts.

Technical & Operational Support

• Assist with technical tasks such as updating digital certificates and maintaining client or system lists.
• Support client-facing technical questions and troubleshooting in partnership with sales and operations teams.
• Track and manage cases, requests, and follow-ups using a CRM platform (e.g., Salesforce or similar tools).

Automation & Process Improvement

• Assist with automation efforts as tools and platforms evolve.
• Use productivity and automation tools (e.g., Google Workspace tools, scripting, or AI-assisted solutions) to improve efficiency.
• Adapt to new tools and workflows as automation platforms are evaluated and implemented.

Qualifications & Experience

• 3-5 years of experience in sales support, administrative support, operations, or a related field (flexible for strong junior or senior candidates).
• Strong written and verbal communication skills, particularly when explaining technical or process-driven topics to clients.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• Inquisitive, hardworking, and proactive in resolving client and team needs.
• Comfortable working in a collaborative, team-based environment with a positive, solutions-oriented mindset.
• Experience with CRM systems (e.g., Salesforce or similar) preferred.
• Exposure to automation tools, scripting, or AI-assisted productivity tools is a plus.

Work Location & Schedule

• Must be based in St. Louis, MO
• Hybrid schedule with onsite work Tuesday-Thursday
• Onsite presence required at a local office location

Interview Process

• 1-2 virtual interviews
• Interview with the Hiring Manager
• Opportunity to meet and speak with team members during the process

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.