Incident Management Consultant

Jersey City, NJ, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
$50 - $55/hr
Fitment

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Job Details

Skills

  • Incident Management
  • IT Service Management
  • ITIL
  • Major Incident Management
  • Production Support
  • ServiceNow

Summary

Title: Incident Management Consultant
Location: Iselin, NJ
Contract

We are seeking an experienced Incident Management Consultant to lead and coordinate the resolution of critical IT incidents, minimize business impact, and drive service restoration efforts.

Key Responsibilities:

  • Manage major incidents and coordinate cross-functional teams for timely resolution.
  • Lead incident response, escalation, communication, and post-incident reviews.
  • Track incident trends and identify opportunities for process improvement.
  • Collaborate with IT Operations, Infrastructure, Application, and Support teams.
  • Ensure adherence to ITIL Incident Management processes and SLAs.
  • Prepare incident reports, dashboards, and executive communications.

Required Skills:

  • 5+ years of Incident Management experience
  • Strong knowledge of ITIL processes
  • Experience managing P1/P2 incidents
  • Excellent stakeholder and communication skills
  • Experience with ServiceNow or similar ITSM tools

Preferred:

  • ITIL Certification
  • Experience in Banking, Financial Services, or Enterprise IT environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90963896
  • Position Id: 8990060
  • Posted 1 day ago
Contact the job poster
HN

Himanshu Nigam

Recruiter @ Violet Ink
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