Windows Engineer

Windows Engineer
Location: Remote
Client: IPS/USPS

Note: candidates meet the residency requirements (Last 5 years in the US with no more than 6 months
out of the country).
Required Experience Level
A minimum of 8 years relevant experience.
**Scope of Work: **
1. Ability to evaluate endpoint analytical data and windows event / log data to
identify areas of concern with workstation performance or issues driving
incidents.
2. Investigate and identify root cause and remediation for identified Windows
related issues, including but not limited to:
a. Operating system issues
b. Software installation and configuration
c. Network connectivity issues.
d. Conflicting third-party applications
3. Monitor system performance and identify areas for improvement.
4. Work with other IT teams to troubleshoot and resolve complex technical issues.
A skilled Windows operating system engineer should have the following required
skills:
In-depth knowledge of Windows operating systems, including its features,
architecture, and functionalities
Ability to install and configure Windows operating systems on multiple platforms,
including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience
with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to
Windows 10 /11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS,
DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate
tasks and streamline processes
8.Knowledge of WMI Windows Management Instrumentation
Excellent problem-solving skills and the ability to design, plan, and implement
solutions to complex issues
Good communication skills and the ability to work well in a team environment
while demonstrating personal initiative and the ability to work independently.

Proficiency with performance monitoring and profiling tools such as Microsoft
Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler,
Sysinternals, WinDBG, and Wireshark.
Recommended Additional Skills:
1. In-depth knowledge of computer architecture, computer hardware components, and
working knowledge of firmware, BIOS, and device drivers, as well as their
optimization.
2. Understanding of Operating Systems principles including memory management,
process management, threading, CPU scheduling, and security.
3. Ability to benchmark computer equipment and analyze results, comparing them
against industry standards and optimizing accordingly.
4. Proficiency with scripting languages such as Python, PowerShell, Bash, or similar
automation tools to create automated performance-monitoring tools.
5. In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI
model, and web-related protocols such as HTTP, HTTPS.
6. Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google
Cloud.
7. Good troubleshooting and problem-solving skills are necessary, including the ability
to diagnose issues across multiple domains, such as software, hardware, firmware,
network to resolve local or remote performance problems.
8. A deep understanding of how applications work on top of operating system internals.
This includes a strong knowledge of how applications interact with file systems, the
registry, network stacks, and system memory.
9. Knowledge of security concepts and an understanding of how operating system
hardening impacts system performance and how to optimize system security without
impacting performance.
10. Familiarity with encryption implementation and impact, such as SecureDoc or
BitLocker.
11. Understanding of impact and compatibility of external docks and input devices, and
how they may affect performance or stability.
12. Experience with Tanium / Endpoint Analytics tools to identify performance issues.
13. Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and
the ability to install and configure virtual machines on Windows operating systems.

Deliverables:
1. Regular updates on the status of Windows investigations
2. Reports on Windows remediations
3. Documentation of system infrastructure and configurations
Educational Requirements
A degree from an accredited College/University in the applicable field of services is preferred.
NOTE: Four (4) years additional relevant experience in lieu of a degree.