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WCS-Web Commerce Application Support

Excelsior Springs, MO, US • Posted 13 hours ago • Updated 13 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

No Travel Required

On-site

$50 - $55/hr

Zenox Global, LLC

Fitment

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Job Details

Skills

WCS
WebSphere Commerce
Application Support

Summary

Web Commerce Application Support

Kansas City Missouri

Long Term Contract

Role Description: Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications
Technical Skills

3-5 years of experience in application support or technical support roles
4+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux UNIX systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers), Springboot and ReactJs
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions

Operational Skills

Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment
Experience with escalation procedures and vendor support coordination

Key Responsibilities
Incident Response Troubleshooting

Respond to production incidents and alerts within defined SLA timeframes
Perform initial analysis for application performance and functionality issues
Troubleshoot order processing failures, payment gateway issues, and checkout problems
Investigate and resolve cache-related issues affecting product data and pricing
Analyze application logs to identify patterns and resolve recurring issues
Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management

Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
Track key performance metrics including response times, throughput, and error rates
Respond to capacity and performance alerts during peak traffic periods
Monitor scheduled jobs and batch processes for completion and performance
Perform proactive health checks and system validation procedures

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165942
Position Id: 8963011
Posted 13 hours ago

Company Info

About Zenox Global, LLC

Established in 2020, Zenox Global embarked on a mission to redefine staffing solutions. From our inception, we recognized the evolving needs of businesses and the workforce, driven by a commitment to innovation and excellence.

In our early days, we focused on building a robust network of talent and establishing strong relationships with clients across various industries. By understanding the unique challenges each sector faced, we tailored our approach to deliver customized staffing solutions that aligned with our clients' strategic goals.

In 2021, we expanded our services to include specialized recruitment sectors, allowing us to cater to a broader range of client needs. Our commitment to diversity and inclusion became a cornerstone of our strategy, ensuring that we provided opportunities for all candidates while enhancing the talent pool available to our clients.

As we progressed into 2023, the foundation we built allowed us to thrive in a competitive market. Our reputation for delivering high-quality candidates promptly made us the go-to staffing solution for numerous organizations. We invested in technology, utilizing advanced tools for candidate sourcing and management, which streamlined our operations and improved efficiency.

Now, as we look forward to the future, Zenox Global continues to embrace innovation and remain ahead of industry trends. Our journey is not just about providing staffing solutions; it is about forging lasting partnerships and creating a positive impact on the workforce landscape. We remain dedicated to supporting our clients and candidates as we navigate the ever-changing world of employment together.

With each milestone, we strengthen our resolve to be at the forefront of staffing solutions, ensuring that we are not only meeting today’s needs but also anticipating tomorrow's challenges.

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