Full Stack Software Engineer, Customer Service Platform

Los Gatos, CA, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
Compensation information provided in the description
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Job Details

Skills

  • Pivotal
  • Collaboration
  • Operational Efficiency
  • User Experience
  • Innovation
  • Customer Service
  • Testing
  • Automated Testing
  • TypeScript
  • JavaScript
  • React.js
  • UI
  • API
  • GraphQL
  • Backend Development
  • Java
  • Cloud Computing
  • Amazon Web Services
  • Data Structure
  • Database
  • Design Patterns
  • Customer Support
  • Account Management
  • Generative Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Software Deployment
  • Operational Excellence
  • Artificial Intelligence
  • Job Boards

Summary

Join our dynamic team as a Full Stack Software Engineer, where you'll play a pivotal role in transforming our customer service platform with cutting-edge technology and innovative solutions.
Responsibilities
  • Develop and implement new features across the full stack, from frontend to backend, ensuring seamless integration and functionality.
  • Collaborate with cross-functional teams to enhance the customer service platform, focusing on operational efficiency and user experience.
  • Maintain and integrate both in-house and third-party tools to support customer service operations.
  • Drive innovation by contributing to Generative AI initiatives that shape the future of customer service.
  • Ensure high-quality code through rigorous testing and QA automation processes.
Skills
  • Proven experience as a full stack engineer with a strong background in TypeScript or JavaScript.
  • Proficiency in using React for UI development.
  • Experience with API technologies such as GraphQL, gRPC, and REST.
  • Solid backend development skills, particularly with Java and SpringBoot framework.
  • Familiarity with cloud computing platforms like Amazon Web Services.
  • Strong understanding of data structures, database schema design, and modern design patterns.
Preferred Skills
  • Experience in the customer support or account management domain.
  • Knowledge of integrating internal and third-party services.
  • Experience with Generative AI or machine learning at the application level.
  • Background in developing internal tooling or delivery automation.
  • Experience with global-scale software deployment and operations.
  • Familiarity with SLOs, SREs, and contemporary observability platforms.
  • Advocacy for reliability and operational excellence.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $90 - $130 per hour based on qualifications and experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 75075
  • Posted 3 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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TJ

Tushar Jain

Recruiter @ Horizontal Talent
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