Staff UX Research Lead / Contract / Hybrid / San Francisco, CA

San Francisco, CA, US • Posted 20 hours ago • Updated 8 hours ago

Contract W2

On-site

$92.83 - $92.83/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Human Factors And Ergonomics
Business Analytics
Business Analysis
Psychology
Human-computer Interaction
Science
Quantitative Research
Prototyping
User Experience
Customer Experience
Qualitative Research
Product Development
Strategic Management
Marketing
Merchandising
Sales
Roadmaps
Usability
Personas
Pricing
Presentations
Collaboration
Marketing Operations
Mentorship
User Research
Recruiting
Management
Research

Summary

Exciting UX Research Lead opportunity with an established firm.
Contract Duration: 4 - 5 months
Hybrid role - San Francisco offices
Required Skills & Experience
Our client's team values diverse individual experiences.
This role is defined as Staff UX Researcher, but you may not have called yourself this in the past.
Other ways of describing yourself may include Design Researcher, Human Factors Researcher, or Customer Insights.
Here are the experiences and skills we're looking for:

7 - 10+ yrs experience in research
BA/BS degree in Anthropology, Sociology, Psychology, Human-Computer Interaction, Cognitive
Sciences, other related fields, or equivalent practical experience
Comfortable presenting to groups, working cross-functionally to build relationships, and crafting compelling stories from data
Understanding of different qualitative and quantitative research methods, including when and how to apply them during each product phase
A sincere passion for well-crafted user experiences that are usable, beautiful and, most importantly, solve for customers' needs
Experience with human-centered design process, starting with user insights, ideating, prototyping, and iterating based on user feedback

What You Will Be Doing

You will collaborate with a team of UX Designers, Product Managers, Engineers and cross-functional stakeholders to answer our client's team questions about what their internal and external customers need, desire, and aspire to so that they can build empathy and develop best-in-class digital experiences.
You will support all product verticals within our product and technology team, including buyer, seller,
growth, sales, vendor, and operations, and will occasionally support or lead cross-functional research studies to address enterprise-level initiatives.
As such, you will develop and maintain a user research roadmap in
support of our client's 18-month roadmap and future vision for the customer experience.
You are customer obsessed and an advocate for all users.
You are an expert at using qualitative research methods (interviews, field/diary studies, etc.) and quantitative methods (surveys, e.g.) to shape product development and influence overall strategy.
You are passionate about pursuing the WHY behind what
people think, say, do, and feel, and youre able to turn this into clear and actionable strategies that inspire our cross-functional teams on what they should do next.
While a large part of your role is to uncover insights and provide strategic direction, you will also maintain our client's Co-Creation panel and take on the roles of recruiter and coordinator when fielding your research.
You'll work with partners and stakeholders from across the company, telling the real stories behind your work to drive consensus, ship meaningful products, and amplify the role of human-centered design within the company.

What You Will Get To Do Every Day

Design and conduct generative, evaluative, and usability research studies in support of all product verticals
Support and sometimes lead research studies in service of broader business initiatives, collaborating with cross-functional partners in marketing, merchandising, sales, and operations, for example
Influence 18-month roadmap and future vision by synthesizing insights across multiple studies that cut across product verticals
Design and conduct qualitative studies, including user interviews, remote, and in-person usability studies, field visits, diary studies, personas for existing and future products.
Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate potential product directions and capture insights at scale.
Larger efforts may include segmentations and pricing research.
Synthesize and communicate research findings to advise business decisions through rich storytelling via presentations, reports, workshops, and any other novel, creative approaches that you invent
Collaborate with designers, product managers, data scientists, marketing, operations managers, and engineers to ensure research provides a holistic view of our users
Establish user research best practices across our client's different working groups
Mentor designers & junior members of the team on user research best practices
Develop new tools and processes to uncover rich customer insights
Manage our client's internal research resource, The Co-Creation Panel, including recruitment, payment, and ongoing panel management
Establish a consumer-centric culture and how to drive insights into our daily work
Be a trusted voice of research and the voice of the user at our client

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 870812
Posted 20 hours ago

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