Job Title: Junior Desktop Support Engineer (L2) Onsite
Location: Memphis, TN (5 days onsite)
Duration: 6-Month Right to Hire
Role Overview We are looking for a Junior Desktop Support Engineer (L2 level) to support internal employees at a well-established investment services firm in Memphis, TN. This is a highly user-facing, onsite role with frequent desk-side and walk-up support in a professional office environment.
The ideal candidate has solid desktop support fundamentals, strong communication skills, and is comfortable working directly with business users. This role provides exposure to both desktop and basic systems support with guidance from senior team members.
Key Responsibilities Provide onsite desk-side and walk-up support for internal employees
Troubleshoot Windows desktop and laptop issues independently
Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
Perform desktop and laptop setup, imaging, and user onboarding
Assist with Active Directory tasks such as user accounts, password resets, and group membership
Support printers, scanners, VPN connectivity, and wireless networks
Document incidents and resolutions clearly in the ticketing system
Escalate issues appropriately while learning to resolve them end-to-end
Maintain professionalism when interacting with business and executive users
Required Skills & Experience 2 4 years of experience in desktop or IT support roles
Hands-on experience with Windows 10/11 environments
Basic to intermediate knowledge of Active Directory
Familiarity with DNS, DHCP, and basic networking concepts
Experience supporting Office 365 in a corpon/a environment
Comfortable working 100% onsite with frequent in-person user interaction
Strong communication skills and a customer-focused attitude
Preferred Qualifications Exposure to imaging, patch management, or software deployment tools
Experience supporting users in corpon/a office environments
Associate or Bachelor's degree in IT, Computer Science, or related field
Entry-level certifications such as CompTIA A+, Network+, or Microsoft fundamentals
Additional Details This role is 100% onsite in Memphis, TN
High walk-up support volume - not a call-center role
Opportunity to grow into senior desktop or systems support after conversion
Full benefits available upon full-time conversion
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