Description
We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results.
Responsibilities:
Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.
Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.
Track and document system performance, identifying common user concerns and trends that require additional training.
Reinforce training efforts by guiding end users in adopting new workflows and best practices.
Actively participate in daily meetings, huddles, and updates to align with project objectives.
Communicate effectively with users to minimize disruptions and maintain a positive work environment.
Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.
Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.
Requirements
Proven experience in help desk or desktop support roles.
Proficiency in Active Directory and Microsoft Windows 10.
Strong troubleshooting skills and ability to resolve technical issues effectively.
Familiarity with service desk ticketing systems.
Excellent communication skills for interacting with end users and team members.
Ability to document trends and performance issues clearly.
Experience in supporting system go-live events and user adoption.
Capability to work in a fast-paced environment while maintaining focus on user satisfaction.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03900-0013397840
- Posted 3 hours ago
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