Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting.
Responsibilities:
Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users.
Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions.
Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems.
Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction.
Support electronic documentation software and internet connectivity systems within ambulance vehicles.
Maintain system performance and reliability by diagnosing and resolving connectivity issues.
Collaborate with other IT team members to address complex technical challenges.
Train end-users on proper use of hardware and software to enhance productivity.
Ensure compliance with organizational policies and security protocols during system support.
Document technical procedures, solutions, and resolutions for future reference.
Requirements
Proven experience in Active Directory administration and Office 365 support.
Proficiency in troubleshooting Microsoft Windows environments, including Windows 10.
Strong knowledge of hardware components, including laptops, desktops, and printers.
Familiarity with service desk ticketing systems and processes.
Ability to support electronic documentation systems and internet connectivity solutions.
Excellent problem-solving skills and attention to detail.
Effective communication skills to interact with end-users and team members.
Previous experience in a healthcare or fast-paced environment is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00920-0013397282
- Posted 5 hours ago
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