Technical Systems Analyst / Hybrid / Boston, MA

This is a contract opportunity for a Technical Systems Analyst to provide Tier 2 support for a mix of custom-built and COTS/SaaS applications. The role supports enterprise systems through incident management, troubleshooting, and application monitoring while working closely with end users and IT teams in a fast-paced environment.

This position is ideal for a technically strong analyst who enjoys solving complex problems, improving systems, and delivering excellent customer service. You'll gain exposure to enterprise applications, ITSM processes, and change management while contributing to system reliability and continuous improvement.

Contract Duration: 12 months, can be extended
Required Skills & Experience
3-5+ years of experience supporting or developing applications
Strong application and technical troubleshooting skills
Experience providing Tier 2 support in an IT operations environment
Excellent communication and documentation skills
Customer-focused with strong organizational and multitasking abilities
Ability to participate in scheduled 24/7 on-call support
Desired Skills & Experience
Experience with ITSM tools
Familiarity with application monitoring and alerting
Experience with Microsoft Power Platform
Understanding of SDLC and source control (GitHub preferred)
Strong interest in process improvement and learning new technologies
What You Will Be Doing Tech Breakdown
Application Support & Monitoring
Incident and Change Management
Process Improvement & Documentation
Daily Responsibilities
Hands-on application troubleshooting and user support
Managing escalated tickets and incidents
Collaborating with IT teams and vendors to resolve issues