ServiceNow Health Log Analytics Specialist – IT Operations / Observability Domain

ServiceNow Health Log Analytics Specialist – IT Operations / Observability Domain

Location: Remote

Role Overview

We are seeking a skilled ServiceNow Health Log Analytics Specialist with strong expertise in configuring and managing logging and monitoring capabilities within the ServiceNow platform. The ideal candidate will have hands-on experience with Health Log Analytics (HLA), Sys Log ingestion, and log analysis, along with a solid understanding of observability and monitoring best practices.

This role requires a techno-functional professional who can work in a dynamic, fast-paced environment, combining hands-on configuration with strategic advisory support. The candidate will collaborate with cross-functional teams to enable proactive monitoring, alerting, and issue detection across systems.

The selected candidate will play a key role in enhancing logging strategies, improving operational visibility, and ensuring efficient identification and resolution of system issues.

Key Responsibilities

·         Configure and manage ServiceNow Health Log Analytics (HLA)

·         Implement and monitor Sys Log ingestion and logging capabilities within ServiceNow

·         Design and configure alerts, thresholds, and anomaly detection rules

·         Analyze logs to identify patterns, anomalies, and potential operational risks

·         Collaborate with internal teams to translate monitoring requirements into actionable alerts

·         Provide guidance on logging strategy and best practices within the ServiceNow platform

·         Ensure effective observability and proactive issue detection across systems

·         Support continuous improvement of monitoring and alerting frameworks

Required Qualifications

·         Hands-on experience with ServiceNow platform (Administrator or Developer)

·         Strong knowledge of ServiceNow logging, Sys Log, and log analysis

·         Experience configuring alerts, thresholds, and monitoring rules

·         Ability to work in a techno-functional role (hands-on + advisory)

·         Strong analytical and problem-solving skills

Preferred Qualifications

·         Experience with ServiceNow ITOM, AIOps, and Health Log Analytics (HLA)

·         Background in log analytics or observability tools such as Splunk, ELK, or Datadog

·         Understanding of monitoring frameworks and enterprise observability practices