Help Desk Analyst

Engagement Type Contract Role Description: Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving steps. Uses technical data

Our direct client is looking for a Help Desk Analyst for a Hybrid Long Term Contract in Harrisburg, PA Note: - Contractors will work 5 days in the office and 5 days out of the office. - They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. - They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. J0B DESCRIPTION: - The Help Desk Analyst is doing call center work. - They are taking cal

Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier t

One of our clients is looking for the position of in Help Desk Analyst based on following skills: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the compu