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ServiceNow Engagement Manager

Remote • Posted 5 hours ago • Updated 5 hours ago

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

SERVICENOW
CSA
CIS
BUDGET
GOVERNANCE
RISK
ServiceNow Implementation
ServiceNow Transformation

Summary

W2 ONLY

Position: ServiceNow Engagement Manager

Location: REMOTE

CONTRACT

Job Description:

Role Summary

Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers.

Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.

Key Responsibilities

Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
Own engagement governance, scope, schedule, budget, resource management, risks, and change control.
Serve as the primary point of contact for customers, partners, and executive stakeholders.
Drive alignment between business objectives, project deliverables, and measurable outcomes.
Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.
Identify delivery risks and issues proactively and drive timely resolution.
Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.
Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.
Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.

Required Qualifications

8+ years of experience in professional services, consulting, or enterprise technology delivery.
ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred.
Proven experience leading complex ServiceNow, workflow, or digital transformation programs.
Strong expertise in program governance, stakeholder management, financial management, and risk mitigation.
Experience managing executive-level customer relationships.
Demonstrated ability to lead geographically distributed teams and partner ecosystems.
Excellent communication, presentation, and negotiation skills.
Bachelor''s degree or equivalent experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90798281
Position Id: 9067344
Posted 5 hours ago

Contact the job poster

Gautam Sehgal

Recruiter @ SunRay Enterprise Inc

View Profile

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