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Servicenow Engagement Manager

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

24 Months

No Travel Required

Remote

$50 - $60/hr

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

ServiceNow
Risk Management
Management
Professional Services
Stakeholder Management

Summary

Role:- Servicenow Engagement Manager 
Location   USA Remote 
 Look for Servicenow engagement manager with CSA and CIS certifications. 
 Role Summary 
Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.
 Key Responsibilities

Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.

Own engagement governance, scope, schedule, budget, resource management, risks, and change control.

Serve as the primary point of contact for customers, partners, and executive stakeholders.

Drive alignment between business objectives, project deliverables, and measurable outcomes.

Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.

Identify delivery risks and issues proactively and drive timely resolution.

Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.

Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.

Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.

Required Qualifications

8+ years of experience in professional services, consulting, or enterprise technology delivery.

ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred.

Proven experience leading complex ServiceNow, workflow, or digital transformation programs.

Strong expertise in program governance, stakeholder management, financial management, and risk mitigation.

Experience managing executive-level customer relationships.

Demonstrated ability to lead geographically distributed teams and partner ecosystems.

Excellent communication, presentation, and negotiation skills.

Bachelor's degree or equivalent experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: HKDBIOH
Posted 4 hours ago

Contact the job poster

Arnav Tiwari

Recruiter @ Tekfortune Inc.

View Profile

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