Job Description;
Our client is hiring for a full-time Field Technical Representative in New York City to support a company specializing in advanced elevator display and communication systems. This position is rooted in hands-on, on-site support, focusing on diagnosing and resolving hardware, software, and network-related issues while serving as the primary technical contact in the field.
What makes this role stand out is the level of autonomy and impact-you'll be the go-to technical expert on-site, directly influencing customer satisfaction and product performance. This position is ideal for someone who enjoys problem-solving in real-world environments and wants to expand their technical range across electronics, networking, and system-level troubleshooting. You'll collaborate with internal engineering teams while building strong relationships with field technicians and installers, gaining valuable exposure and experience that can accelerate your career growth. Required Skills & Experience
Must currently live within one of the five boroughs of New York City
EDM "T" License or equivalent required; EDM "D" License considered a plus
1-2 years of direct, hands-on field service experience in a customer-facing role
Strong ability to troubleshoot both hardware and software issues
Skilled in using electrical testing tools such as digital multimeters to measure voltage, current, and resistance
Solid understanding of electrical safety standards, including working with both line voltage and low-voltage systems
At least 2 years of hands-on networking experience, including routers, managed switches, and firewall configuration
Knowledge of networking fundamentals such as DHCP, static IP addressing, subnetting, DNS, and TCP vs. UDP
Ability to interpret system logs and error messages for troubleshooting
Experience performing firmware upgrades, replacing hardware components, and executing recovery processes
Organized approach to documenting issues and working within ticketing systems (e.g., Jira or similar)
Strong interpersonal and customer service skills
Ability to work independently with minimal oversight
Valid driver's license and access to a personal vehicle
Willingness to travel approximately 20% across the U.S.
Must pass required background checks (credit and criminal) Desired Skills & Experience
Exposure to elevator-related electronics such as PI boards, hall boards, and controller wiring
Familiarity with serial communication or CAN bus protocols
Ability to read and understand electrical schematics and wiring diagrams
Basic knowledge of elevator safety standards (ASME A17.1 / CSA B44)
Experience performing site surveys and verifying installations What You Will Be Doing
Tech Breakdown
40% Hardware and electronic systems troubleshooting
30% Network configuration and connectivity support
30% Software diagnostics and issue resolution
Daily Responsibilities
70% Hands On
5% Management Duties
25% Team Collaboration The Offer
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 873672
- Posted 5 days ago
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