Field Support Technician (NYC)

Job Title: Field Technical Representative
Location: New York City
Salary: $60,000-$75,000

Our client is a specialized manufacturer of electronic components for the elevator industry, delivering high-quality, integrated hardware and software solutions across North America.

This is a hands-on, field-based role where you will serve as the primary technical presence in New York City. You'll work closely with installers, field operations, and R&D to diagnose and resolve hardware, software, and networking issues on-site. This role is ideal for someone who enjoys working independently and taking ownership of technical challenges in the field.

Requirements

Electrical Licensing: EDM "T" License or equivalent required; EDM "D" License is an asset
Location: Must reside within the five boroughs of NYC
Experience: 1-2 years of hands-on field service experience in a customer-facing role
Technical Skills: Strong troubleshooting across hardware, software, and electronics
Electrical Knowledge: Proficient with multimeters and safe handling of AC/DC systems
Networking: Experience with routers, switches, firewalls, DHCP, static IPs, DNS, TCP/UDP
Diagnostics: Ability to interpret logs, error codes, and system behavior
Technical Literacy: Able to read wiring diagrams and schematics; elevator systems experience is an asset
Hardware: Experience with firmware updates, board swaps, and basic recovery procedures
Mobility: Valid driver's license, reliable vehicle, and ~20% travel required
Work Style: Self-sufficient, responsive, and comfortable working independently
Compliance: Must pass background checks (credit and criminal)
Communication: Strong interpersonal and customer-facing skills

Responsibilities

Provide on-site technical support for hardware, software, and connectivity issues
Conduct site surveys and validate installation requirements
Troubleshoot networking issues, including routers and switches
Perform hardware replacements, firmware updates, and system recovery
Support field teams with technical guidance and issue resolution
Collaborate with internal teams, including R&D, to resolve field issues
Build strong relationships with mechanics, installers, and field stakeholders
Prepare for site visits with pre-diagnosis and clear troubleshooting plans
Verify full system functionality before closing service visits
Document field findings and produce clear, actionable reports
Escalate critical issues within 24 hours and provide ongoing field insights

This role is approximately 70% field support, 25% site surveys, and 5% reporting. It offers a high level of autonomy while remaining closely connected to internal technical teams.