Desktop Support Engineer, Murrysville, PA

Working Lead – Pre-Delivery Centre (PDC)

Location & Training

Work Location: Murrysville, PA
This is a 100% onsite, full-day role, so candidates must be local or willing to relocate at their own expense.
After joining, all selected candidates will undergo a mandatory 3-week training program at the client's training centre in Cleveland, OH.
All travel, lodging, and related training expenses will be borne by the client.

Project Overview: 
The client manufactures patient care monitoring devices that must be prepared and validated before being shipped to hospitals. The objective is to ensure that the monitors arrive fully configured and ready for installation.
The work is highly procedural and quality-focused, involving:
Loading and installing software on monitoring devices
Applying purchased options and configurations
Verifying and validating setup as per client standards
Documenting activities in ServiceMax
Repacking devices for shipment
Following detailed client work instructions and quality processes
 
Candidate Requirements: 
Working Lead – Pre-Delivery Centre (PDC) - 3 – 5 Years Experience
Must have prior experience performing similar device configuration, hardware deployment, manufacturing, quality control, or technical production work.
Should be capable of guiding the team and handling escalations independently.