Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Desktop/ Tech Support
Hybrid position, in office as needed (Use of personal vehicle with mileage reimbursement.)
Location: Florida- Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington.
Local Candidates needed
Duration: 6 Months contract to Perm
W2 Need candidates authorized to work for any employer; Cannot sponsor
Shift times: 8am – 5pm ET
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Relevant Bachelor’s degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Required Skills and Experience
• Exemplary customer service skills (verbal and written)
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• Microsoft 365 knowledge
• ServiceNow and Ivanti experience a plus
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis
• High level of emotional intelligence
• Professional presence – while remaining personable
• Experience working with processes and procedures in a large organization preferable
• Ability to manage multiple competing priorities and prioritize effectively
• Good time and task management skills
• Flexible and organized
• Growth mindset
• Able to lift 50 lbs. unaided
• Reliable car
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