Location: West Palm Beach, FL
Salary: $20.00 USD Hourly - $25.00 USD Hourly
Description:
Title : Desktop/tech Support: Iii
Position Location requested for the Greater West Palm Beach Area (Hybrid position, in office as needed)
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.
Duration of project : Contract | 6+ Months C2H Role
Shift times: 8am - 5pm EST
Position Summary
Required Skills and Experience
Exemplary customer service skills
Relevant Bachelor's degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Clear verbal and written communication.
Ability to explain technical issues in non-technical terms.
Active listening to understand customer concerns fully.
Understanding and acknowledging the user's frustration or confusion.
Showing patience and compassion, especially during stressful situations.
Taking time to walk users through solutions step-by-step.
Problem Solving
Ability to perform Root Cause Analysis
Proficient Windows and Mac troubleshooting and support
Mobile device configuration, operation, and troubleshooting skills
Basic network troubleshooting and support
Basic hardware troubleshooting
Microsoft 365 knowledge including CoPilot and AI technology
Thinking critically to diagnose and resolve issues efficiently.
Being resourceful and creative, working with the larger team when standard solutions don't work
ServiceNow and Ivanti experience a plus
High level of emotional intelligence
Adjusting to different personalities, technical skill levels, and unexpected challenges
Learning new tools and technologies quickly.
Prioritizing tasks effectively, especially when handling multiple support tickets.
Meeting deadlines and managing expectations.
Professional with a human touch
Experience working with processes and procedures in a large organization preferable
Working well with other technicians, departments, and vendors.
Flexible and well organized
Growth mindset
Able to lift 50 lbs. unaided
Reliable transportation
Our core responsibility is to deliver unparalleled support for staff and sales associates by managing end-user technologies within a local network environment. This includes troubleshooting hardware and software issues across desktop and laptop computers, as well as mobile devices.
We configure workstations for new users, upgrade existing equipment and software, and maintain network and telecommunication systems.
We resolve LAN, server, and connectivity issues, utilizing ticketing and hardware asset management systems to track and manage support activities. Our responsibilities also include re-imaging computers, performing data migrations and restorations, and conducting remote problem-solving when necessary.
In addition to technical support, we work cross-functionally with teams across the broader ITIL organization-including WAN Engineers, Messaging Engineers, the Logical Access Team, Application Development Teams, Facilities, Telecom, and other Business Unit partners-to ensure timely resolution of issues and successful project execution.
We actively contribute to both local and national initiatives by participating in meetings and collaborating with team members to deliver technology products, programs, and services. Our efforts support the continuous improvement of Agile Product development and the overall user experience.
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1123157
- Posted 3 hours ago
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