* NOTE: THIS IS A W2 ONLY REQUIREMENT. NO SUB-VENDING. *
Job Description
The State of Wisconsin is seeking a Telecommunication Analyst -III
Position Overview:
Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.
Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.
The Agency telecom group manages:
• Cisco infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Telecommunication Company management
• Tablet Support
• Smart phone support
• InTune
• AirWatch
• Apple Business Management
• Video Conferencing Account Management
Minimally qualified applicants must have:
• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Cisco phones and infrastructure
The Agency requires background checks to be performed internally.
This position will have minimal travel, but it may be necessary for some projects. No overnight travel expected.
Required Skills & Years of Experience: 2 – 5 Years
• Video Conferencing infrastructure and endpoints management
• Unified Communications Systems (Webex, PBX, ACD, etc.)
• Mobile device support and Management
• Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc.)
• Customer Service
• Working knowledge of iPhones and iPads
• Strong customer service skills
• Ability to work in a fast-paced environment
Preferred vendor Experience:
• Cisco Webex
• USCC
• Verizon
• AT&T (FirstNet)
• Mitel
• Zoom
• AirWatch
• Apple Business Management
• Microsoft
Required soft skills:
• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their workday
• Ability to troubleshoot complex problems and determine a solution
Contract Duration:
• 06/30/2026 with possibility for extension
Interview Process:
• In Person or Online via Teams
Remote or on-site:
• Candidates MUST be local to WI or willing to relocate at the candidate's expense prior to starting. This position is mostly remote but will require office visits as needed.
Travel:
• In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed weekly. Travel expenses will be reimbursed according to State guidelines.
Will this position have access to FTI (Federal Tax Information)?
• No
Travel Required?
• Yes- This position will have minimal travel, but it may be necessary for some projects. No overnight travel expected.
Security Required:
• Yes
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