Telecommunication Analyst III

Role: Telecommunication Analyst III

Location: Madison, WI

Duration: 6/30/26 with possibility for extension

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for agency business partners and people . This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Project Details: Provides technical assistance in support and preparation of telecom technologies, primarily focused on mobile technology management, deployment, and maintenance. Requires working knowledge of and experience with mobile devices, and desktop technologies including, but not limited to, desktop applications, iPhones, and iPads. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a remote position with office visits at least weekly.

Required Skills & Years of Experience: 1 5 Years

• Video Conferencing infrastructure and endpoints management

Mobile device support and Management

• Customer Service
• Working knowledge of iPhones and iPads
• Strong customer service skills
• Ability to work in a fast-paced environment

Required soft skills:

• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their work day
• Ability to troubleshoot complex problems and determine a solution

Preferred Experience:

• USCC
• Verizon
• AT&T (FirstNet)
• Zoom
• AirWatch
• Apple Business Management
• Microsoft
• Cisco Webex
• Telecommunication Company management
• Smart phone support
• Tablet Support
• InTune
• Airwatch
• Apple Business Management
• Video conferencing account management

Travel: In-state, day travel in agency owned vehicles is expected. Occasional long hours are possible but limited. This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.