IVR Tech Lead

Join Our Team as an Amazon Connect Engineer! Are you passionate about transforming customer support experiences through cloud-based contact center solutions? Were seeking a skilled Amazon Connect Engineer to lead the design, implementation, and optimization of enterprise-scale contact center systems for a leading financial institution in Toronto. If you have a knack for crafting seamless call routing and integrations with AWS services, this is your chance to make a significant impact! What Youll

Location: Remote for Canadian Client Employment Type: Full-Time C2C/Incorporated welcome) About the RoleWe are seeking an experienced IVR Developer to join our team supporting enterprise contact center solutions for a bank. This role is ideal for a developer with strong expertise in Cisco CVP, Java, and contact center technologies, with hands-on experience building scalable customer self-service IVR applications and integrating them with backend systems. You will work closely with architects, bu

Hi Jobseekers, I have the below-mentioned position available with my client. Please let me know if you are interested in this role and share your updated resume so we can proceed further. Position: Contact Centre Architect Healthcare Location: Remote Role Summary Technical Skills Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens. AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena. IVR/IVA design, telephony, and CTI integration. Caller authentication

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and