Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Key Responsibilities
Salesforce Development & Architecture
- Design, develop, and deploy complex Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and declarative capabilities
- Drive decisions on Salesforce OOTB vs. custom solutions, with a strong bias toward scalable, maintainable architectures
- Partner with architects and product leaders on mid- and high-level solution design
AI-Enabled Solution Design & Integration
- Design and deliver AI-powered features and workflows integrated into Salesforce solutions (e.g., intelligent automation, decision support, enrichment, copilots)
- Build and integrate non-Salesforce-native AI solutions, including:
- LLM-based services (e.g., OpenAI, Azure OpenAI, MS CoPilot or equivalent enterprise platforms)
- Retrieval-Augmented Generation (RAG) patterns
- Tool/function calling and workflow orchestration
- Integrate AI services with Salesforce and downstream systems via APIs, platform events, or middleware
- Ensure AI solutions are production-grade, with appropriate controls for:
- Security and access control
- Observability, logging, and error handling
- Translate ambiguous business problems into practical AI-enabled technical designs, not demos or proofs-of-concept
Technical Leadership & Mentorship
- Lead and mentor developers across Salesforce and adjacent technologies
- Conduct technical and architectural reviews, including AI design patterns and integration strategies
- Define and evolve engineering standards, reusable patterns, and reference implementations
Platform Health, Quality & Governance
- Own service health, reliability, and performance across Salesforce and connected AI services
- Lead root cause analysis and remediation for platform or AI-related incidents
- Ensure AI usage aligns with enterprise governance, data privacy, and security expectations
Required Qualifications
- 8+ years of hands-on Salesforce development experience
- Experience with Salesforce Sales Cloud, CPQ, Billing, Revenue Cloud, or Quote-to-Cash platforms
- Advanced expertise in Apex, Lightning Web Components (LWC), Flow, and Salesforce data model
- Proven experience leading complex, enterprise-scale Salesforce implementations
- Hands-on experience building and integrating AI solutions in production environments, beyond packaged Salesforce AI features
- Strong understanding of API-driven architectures, system integrations, and enterprise security models
Preferred Qualifications
- Experience with LLM-based application patterns (e.g., prompt engineering, RAG, agent/tool orchestration)
- Experience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or equivalent enterprise-grade AI services
- Familiarity with AI evaluation, monitoring, or guardrail patterns (accuracy, determinism, regression)
- Salesforce Platform Developer II and/or relevant AI/cloud certifications
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at
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