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Level 3 Support Engineer - Bethesda, MD (Weekly 3 Days onsite)

Hybrid in Bethesda, MD, US • Posted 8 hours ago • Updated 5 hours ago

Contract Independent

Contract W2

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

L3 Support
24/7 support
L1 and L2 support engineers
Conduct root cause analysis
software defects

Summary

Hi,

we are immediately looking for L3 Support _ Bethesda, MD (Weekly 3 Days onsite) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position: L3 Support Engineer

Location: Bethesda, MD (Weekly 3 Days onsite)

Job Description:

L3 Support Like a support manager.
Troubleshoot and resolve complex technical issues escalated from L1 and L2 support teams.
Collaborate with development teams to identify and address software defects and system performance issues.
Conduct root cause analysis for recurring problems and implement long-term solutions.
Ensure system stability and reliability by monitoring critical infrastructure and applications.
Provide guidance and mentorship to L1 and L2 support engineers.
Document solutions, troubleshooting procedures, and technical knowledge for future reference.
Participate in on-call rotations to provide 24/7 support for critical incidents.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103455
Position Id: 8946630
Posted 8 hours ago

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