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Senior Salesforce Developer Genesys & Omni Channel || Fulltime || Texas

Texas City, TX, US • Posted 1 hour ago • Updated 1 hour ago

Full Time

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Apex
Artificial Intelligence
BFSI
Call Center
Cloud Computing
Collaboration
Conflict Resolution
Continuous Delivery
Continuous Integration
Customer Experience
DevOps
Oracle Application Express
Production Support
User Experience
Real-time
Root Cause Analysis
Financial Services
SOQL
Salesforce.com

Summary

Job Description

Must Have Technical/Functional Skills

5+ years of hands-on experience as a Salesforce Developer

Strong expertise in Salesforce Service Cloud, Omni-Channel, and Lightning (LWC)

Hands-on experience integrating Genesys (CTI / Cloud CX) with Salesforce

Proficiency in Apex, SOQL, Triggers, REST/SOAP APIs, and Salesforce security model

Experience with call center workflows: voice, chat, email, and digital channels

Strong problem-solving skills with experience in production support and incident resolution

Ability to work independently and collaborate across onshore and offshore teams

Nice to Have:

Experience in Financial Services Cloud or BFSI domain (Lending / Mortgage preferred)

Knowledge of Salesforce DevOps tools (Copado, Gearset, Jenkins, etc.) Experience working with CMS, chatbots, or AI-assisted service features Salesforce certifications (Platform Developer I/II, Service Cloud Consultant)

Roles & Responsibilities

Design, develop, and implement Salesforce solutions using Service Cloud, Experience Cloud, and Omni-Channel capabilities

Integrate Genesys Contact Center with Salesforce CTI for voice, chat, and digital interactions

Configure and customize Omni-Channel routing, agents, queues, skills-based routing, and service consoles

Develop Apex classes, triggers, Lightning Web Components (LWC), and Aura components as required

Implement and support Salesforce CTI, APIs, and real-time integrations with Genesys and other enterprise systems

Collaborate with Business Analysts and UX teams to deliver intuitive, member-facing solutions

Support production issues, provide root cause analysis, and implement sustainable fixes

Ensure solutions adhere to Salesforce best practices, security guidelines, and performance standards

Participate in code reviews, deployments, and CI/CD processes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91137892
Position Id: 8970727
Posted 1 hour ago

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