Senior Learning Architect

The Opportunity  

In this role, you will partner closely with

customers to design, guide, and optimize enablement programs that accelerate Adobe product adoption,

implementation success, and measurable business outcomes.

You will lead learning needs analysis, create role‑based learning strategies, and recommend targeted training

plans that align with customer goals, digital maturity, and implementation milestones. By combining learning

expertise with data‑driven insights, you will help customers realize full value from their training investment

while strengthening long‑term relationships that support renewal and growth.

Strong cross‑functional partnership is a key aspect of this role. You will work closely with Customer Success

Managers, Consulting teams, Delivery Managers, and internal curriculum and delivery partners to ensure

learning programs are coordinated, impactful, and aligned with Adobe’s broader customer success strategy.

What you''ll Do  

• Serve as the primary learning advisor for PLS Plus Private customers, guiding learning strategies that

drive product adoption, readiness, and successful use‑case execution.

• Ensure customers realize full value from their training investment by aligning learning plans to customer

objectives, roles, workflows, and implementation timelines.

• Conduct learning needs analysis to assess customer goals, user personas, skill gaps, and digital maturity,

informing prescriptive and role‑based training plans.

• Design and recommend tailored learning strategies leveraging the full PLS portfolio, including cohorts,

instructor‑led training, on‑demand content, certifications, ACS sessions, Ultimate Success programs, and

Experience League resources.

• Partner closely with Customer Success Managers, Consulting teams, and Delivery Managers to

coordinate training programs, schedule private sessions, and ensure smooth execution.

• Monitor engagement, readiness, and learning outcomes, providing timely, data‑driven

recommendations to mitigate risk, improve adoption, and strengthen customer satisfaction.

• Participate in customer meetings, checkpoints, and business reviews to communicate progress, highlight

training impact, and identify next‑phase learning opportunities.

• Foster trusted relationships throughout the subscription lifecycle, driving customer confidence,

engagement, and advocacy.

• Provide structured feedback and insights to curriculum, content, and delivery teams to inform

continuous improvement and roadmap alignment.

What you need to succeed  

• Bachelor’s degree or equivalent experience in business, education, learning, or an IT‑related field.

• 8+ years of experience in customer‑facing learning, enablement, or business consulting roles within technology or SaaS environments.

• Strong customer service mindset with demonstrated ability to build and sustain trusted internal and

external relationships.

• Experience advising customers on learning or enablement strategies that support product adoption, implementation, and measurable outcomes.

• Ability to understand customer business objectives, digital maturity, and success metrics, and map learning solutions to those goals.

• Experience collaborating cross‑functionally within a team‑based environment.

• Strong organizational skills with the ability to manage multiple customer programs and priorities simultaneously.

• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal stakeholder meetings.

• Account management experience and/or exposure to learning, education, or technology sales is a plus.

• Willingness to travel occasionally for customer engagements as needed