Senior Site Reliability Engineer

Location: Charlotte, NC (1525 W W T Harris Blvd)
Work Model: Hybrid 3 days onsite (mandatory, set days may change monthly)
Duration: 18-month contract (strong possibility of extension)

Overview

We are seeking a Senior Site Reliability Engineer (SRE) to support mission-critical banking applications within a large enterprise financial environment. This role blends software engineering principles with operational excellence to improve reliability, automation, observability, and overall platform performance.

This position is part of a global SRE organization (18 members globally, 8 in the U.S.) and will focus more heavily on SRE engineering than application support, though both are required.

Key Responsibilities

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  Define and manage SLOs, SLIs, and error budgets with key stakeholders

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  Build and enhance observability, telemetry, and monitoring capabilities

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  Identify and implement automation opportunities to reduce operational toil

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  Lead production readiness activities (NFRs, Permit to Operate)

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  Provide high-level application support for critical systems

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  Proactively prevent incidents through preventative troubleshooting and architectural improvements

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  Influence middle and senior leadership through strong communication and technical credibility

Required Qualifications

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  2+ years of senior-level SRE experience

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  2+ years working with AutoSys and Oracle

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  2+ years supporting applications on Kubernetes and/or OpenShift

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  Experience supporting environments in Google Cloud Platform

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  Strong knowledge of observability tools:

  
  
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    AppDynamics

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    ThousandEyes

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    Aternity

  
  
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  Database knowledge

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  Strong written and verbal communication skills

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  Experience in financial services or banking environments preferred

Environment & Expectations

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  Highly regulated financial services environment

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  Combination of individual contributor work and team collaboration

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  Rotational support every 4 5 weeks (weekend or 5 9 PM shift; still 40-hour work week)

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  Must be comfortable speaking in depth about prior technical experience

Ideal Candidate

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  Deep technical SRE background in enterprise banking

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  Strong automation mindset

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  Able to architect preventative solutions, not just react to incidents

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  Confident communicator capable of influencing stakeholders

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  Comfortable working hybrid in Charlotte