Desktop Support Analyst

Role Overview

The Desktop Support Technician provides hands-on technical support for end users in a Windows 10/11 enterprise environment. This role is responsible for workstation and hardware support, operating system installations, user access management, and field-based technical assistance. The ideal candidate is customer-focused, self-motivated, and able to work independently while delivering high-quality IT support across the organization.

Minimum Qualifications

• 5+ qualification points required, based on a combination of education and experience
  • A Bachelor's degree counts toward qualification points
  • Candidates with a Bachelor's degree must have at least 2 years of relevant experience
  • Relevant professional experience may be used to meet the total point requirement

Key Responsibilities

• Provide support for Windows 10 and Windows 11 operating systems, including:
  • OS installations and upgrades
  • Troubleshooting OS-related issues in a networked environment
  • Adding and removing users from the network and systems
• Perform hardware support and deployments, including:
  • PC and laptop deployments
  • Hardware and peripheral installations
  • Equipment setup and field-based technical work
• Serve as a frontline IT representative, delivering professional, customer-focused support to all internal users
• Work independently to resolve issues while maintaining clear communication with users and IT leadership
• Document issues, resolutions, and procedures accurately and consistently

Required Skills & Experience

• 3+ years of experience supporting Windows 10/11 in a corporate, networked environment
• 3+ years of hands-on hardware support experience, including PC deployments and field technician work
• Experience managing user access and basic network connectivity tasks
• Strong customer service orientation, with the ability to interact professionally with diverse user groups
• Excellent verbal and written communication skills
• Proven ability to work independently and self-manage workload

Job Type & Location
This is a Contract to Hire position based out of Canandaigua, NY.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Canandaigua,NY.
Application Deadline
This position is anticipated to close on May 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.