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Tier 1 Help Desk Specialist

Tullahoma, TN, US • Posted 2 days ago • Updated 6 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Tier 1
Help Desk
Research
BMC Remedy
End-user Training
Computer Networking
Computer Science
Computer Hardware
Security+
Customer Engagement
MTA
Microsoft Windows
Customer Service
Security Clearance
Law

Summary

Overview

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.

Responsibilities

Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.

Qualifications

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10338773
Position Id: 56aa506b549fb8976ab665e44fb587ea
Posted 2 days ago

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