Help Desk Technician

Description

We are looking for a dependable Help Desk Technician to provide onsite technical support for employees in Nashville, Tennessee. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues, supporting end users, and maintaining reliable workstation and network performance. The role focuses on delivering responsive service, documenting solutions clearly, and helping users stay productive through effective troubleshooting and guidance.

Responsibilities:
Deliver onsite technical assistance for hardware, software, and connectivity issues affecting end users across the organization.
Manage incoming service desk requests, prioritize open tickets, and provide updates to ensure timely resolution.
Conduct remote support sessions when appropriate to diagnose problems and walk users through corrective actions.
Set up equipment and system access for new hires and coordinate account and device activities for employee departures.
Record troubleshooting steps, user concerns, and final resolutions in the ticketing system with clear and accurate notes.
Perform diagnostic checks to identify the source of reported issues and apply practical fixes for common technical problems.
Escalate more complex incidents to advanced support teams when additional expertise or access is required.
Install, configure, update, and repair computer hardware, operating systems, and business software as needed.
Follow up with users after support is provided to confirm that issues have been fully resolved and service expectations were met.

Requirements

High school diploma is required; an associate or bachelor's degree in computer science or a related field is preferred.
At least 2 years of experience supporting users in a help desk or desktop support environment is strongly preferred.
Working knowledge of Active Directory, Microsoft Windows, Windows 10, and service desk ticketing processes.
Ability to diagnose and resolve routine desktop, software, and basic network-related issues efficiently.
Strong verbal communication skills with the ability to explain technical concepts to both technical and non-technical users.
Excellent attention to detail and organizational skills for maintaining accurate ticket records and managing multiple requests.
Flexibility to work varying shifts with minimal notice, including on-call support for mission-critical needs.
CompTIA A+, Network+, Security+, or Microsoft systems-related certifications are preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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