Deskside Support - Onsite

Anaheim, CA, US • Posted 3 days ago • Updated 3 days ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Problem Solving
  • Technical Support

Summary

Deskside Support - Onsite

Introduction:

A Deskside Support Technician is responsible for providing support and maintenance for a company''s desktop computing environment. They troubleshoot service requests, install hardware and software, diagnose system failures, provide network support, detect viruses, and offer end-user assistance both in person and remotely. This role requires excellent problem-solving skills, computer system knowledge, and strong communication abilities.

Responsibilities:

  • Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware/peripheral devices
  • Install, configure, and maintain hardware and software
  • Diagnose and repair end-user system failures, printer failures, and peripheral device failures
  • Troubleshoot network devices to ensure connectivity
  • Implement virus detection and eradication procedures
  • Provide end-user assistance in person, by telephone, or via email
  • Act as a model of customer service excellence for organizational staff

Requirements:

Required Skills:

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Problem Solving
  • Technical Support

Preferred Skills:

  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems
  • Strong verbal and written communication skills
  • Patient, friendly demeanor with a great aptitude for listening
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9022728
  • Posted 3 days ago
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