Windchill Admin resource to our Med Device Customer
Location preference: NJ, NY or CT
Fully onsite
Top Skills'' Details
1. System Administration & Troubleshooting: Keep critical systems running and resolve issues directly, not escalate them. The manager emphasized the need for someone who can analyze problems, log into systems, and fix them independently, including access issues, crashes, and backend data updates.
2. Regulated Systems (PLM/QMS): Experience with Windchill (PLM) and MasterControl (QMS) is essential due to the regulated nature of these systems. The role requires a clear understanding of compliance constraints, ensuring that all actions taken within the system align with approved processes and do not compromise data integrity or regulatory standards.
3. Full Ticket Ownership: The position requires end-to-end ownership of support tickets, including troubleshooting, executing fixes, communicating with users, and closing requests. Success depends on the ability to drive issues through to resolution efficiently while maintaining clear and professional communication.
Job Description
***Job Summary***
The Systems Administrator will support and maintain core enterprise applications, including Windchill (PLM) and MasterControl (QMS), by managing ticket queues, performing backend system updates, and resolving user issues. This role is responsible for ensuring system reliability, supporting operational workflows, and maintaining compliance within regulated environments.
***Essential Functions***
• Manage and resolve assigned support tickets end-to-end, including troubleshooting, execution, and closure
• Perform backend system administration tasks such as data updates, access management, and record adjustments within Windchill and MasterControl
• Diagnose and resolve system issues, including login problems, system errors, and performance disruptions
• Restart and monitor systems as needed and investigate root causes of failures
• Generate reports and support user requests while ensuring compliance with system controls
• Communicate with internal users to gather requirements, provide updates, and confirm resolution
• Follow and enforce regulatory and operational procedures when performing system changes
***Qualifications***
Knowledge, Skills and Abilities:
• Strong system administration and troubleshooting skills across enterprise applications
• Experience working in regulated environments with PLM (Windchill) and/or QMS (MasterControl) systems preferred
• Ability to understand and apply compliance requirements when executing system changes
• Strong problem-solving skills with the ability to work independently
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and drive issues through to resolution
Work Environment:
• Full-time, onsite role at a company location
• Fast-paced, operational support environment
• Collaborative setting with interaction across IT, operations, and business users
• Requires responsiveness to system issues and user requests
Experience:
• Experience in system administration, application support, or senior-level help desk roles
• Exposure to regulated industries such as medical device, pharmaceutical, aerospace, or automotive preferred
• Prior experience supporting ticket-based environments and enterprise systems required
• Experience with backend system tasks, data management, and user access controls preferred
Additional Skills & Qualifications
Communication is critical in this role because it serves as the link between complex systems like Windchill and MasterControl and the end users who rely on them. The individual must clearly understand user issues, translate technical problems into simple explanations, and provide timely updates on progress and resolution. Strong communication is also essential for enforcing proper processes in a regulated environment, including professionally pushing back on requests that do not meet compliance standards. Ultimately, effective communication ensures issues are resolved efficiently, users stay informed, and system integrity is maintained.
Work Environment
• Fast-paced, operational environment focused on continuous ticket support
• Work is reactive, handling issues as they are assigned rather than project-based
• Hands-on role with direct system access, regularly executing backend updates and fixes in Windchill and MasterControl
• Day-to-day involves troubleshooting user issues, resolving access problems, performing data corrections, and addressing recurring system issues like crashes or stuck queues
• Responsible for owning tickets end-to-end, including investigation, execution, communication, and closure
• Frequent interaction with internal users to gather issue details, provide updates, and confirm resolution
• Highly process-driven and regulated environment, requiring strict adherence to procedures and careful judgment on what actions can or cannot be taken
• Combines technical execution, independent problem-solving, and customer-facing support responsibilities
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