RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Technical Support Engineer in New York, NY.
Overview:
The Senior Technical Support Engineer handles all aspects of IT troubleshooting and technical support. Responsibilities include helpdesk coordination, server maintenance, network maintenance, firewall, and switch configuration, desktop support, software support and software installation.
The Senior Technical Support Engineer keeps all networks (including cloud services), servers and equipment in working condition, administering routine maintenance and addressing/identifying repair requirements. They are responsible for troubleshooting, monitoring, testing, patching, and maintaining (including backing up) all systems to ensure maximum performance, efficiency, and availability.
The Senior Technical Support Engineer is able to perform maintenance and repair during off hours to ensure the least disruptions of agency operations.
REQUIREMENTS:
* Strong written, oral, and interpersonal communication skills; Able to communicate ideas in both technical and user-friendly language
* Strong research skills - able to investigate systems issues and IT products
* Highly self-motivated and directed
* Proven analytical and creative problem-solving abilities
* Keen attention to detail
* Able to prioritize and execute tasks in a high-pressure environment
* Strong customer service orientation
* Able to work in a team-oriented, collaborative environment
* Driver's license required
* Able to travel to all company locations as needed
* Able to work flexible hours, including off-hours and occasional holidays if necessary
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITAQG2176703
- Posted 2 hours ago
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