End User Service Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an End User Services Technician in New York, NY.

Overview:
The End User Services Technician serves as the first point of contact for Tier 1 IT support for a fast-paced, office-based environment in New York City. This role provides hands-on deskside and desktop support for on-site associates while partnering closely with the infrastructure and End User Services teams to ensure a smooth, professional technology experience.

This is a part-time, on-site role (24 hours per week), working Tuesday-Thursday from 9:00am-6:00pm. The technician will support a growing office with frequent interaction with senior leadership and C-level stakeholders, requiring a high degree of professionalism and strong communication skills.

Responsibilities include responding to and resolving Tier 1 IT tickets through Jira Service Management, providing deskside support for hardware, software, and connectivity issues, provisioning and imaging laptops for new hires, and assisting with end-user onboarding and offboarding activities. The technician will troubleshoot Windows and macOS devices, Microsoft 365 applications, and basic network connectivity issues, escalating more complex problems as needed.

This role also supports remote collaboration by assisting partner offices as required and documenting solutions and processes in Confluence. The ideal candidate is proactive, comfortable moving throughout the office, and eager to learn, with opportunities to grow into expanded responsibilities over time. Technical training can be provided for candidates with the right attitude and foundational experience.

REQUIREMENTS:
* Entry-level or early-career background in IT support, internships, academic programs, or prior helpdesk/desktop support experience
* Ability to provide Tier 1 end-user support in an on-site corporate office environment
* Familiarity with ticketing systems (Jira Service Management preferred) and working off a ticket queue
* Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint) and Azure/Entra ID
* Basic understanding of networking concepts (WiFi, connectivity, VPN, IP addressing)
* Experience provisioning laptops and supporting end-user hardware
* Familiarity with Atlassian tools such as Jira and Confluence is a plus
* Strong communication, presentation, and customer-service skills; Comfortable supporting senior leaders
* Highly professional, proactive, and able to work independently without constant direction
* Positive attitude with a willingness to learn and be trained on technical tools
* Ability to work on-site in New York City three days per week

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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