Product Manager, Omni-Channel

Job#: 3028190

Job Description:

Position Summary:

Our Multinational Beauty client is looking for a Product Manager for the Omni-Channel Product group. You will partner with multiple cross-functional teams (including engineering, store experience, marketing, operations and the field) to execute the store digital strategy, which includes innovating and enhancing existing digital selling & services tools and clienteling. You will ensure technology teams have everything they need, including clear requirements, specifications, and designs, and help clarify any aspects that are not clear by closely collaborating with the business and technical teams to reach consensus. You will also ensure that deliverables meet expectations, prioritize enhancements, and track any defects by working with developers to resolve them based on criticality. This is a unique opportunity to be at the forefront of beauty retail.

Role & Responsibilities:

• Execute the selling & services roadmap of digital tools and create buy-in across key stakeholders
• Collaborate with internal business partners to refine requirements, define enhancements, and determine prioritization based on business impact, need and investment required
• Develop and maintain successful partnerships with Developers, UX and Design to work through all interaction details
• Work closely with Project Management and IT organizations for sprint and board management processes
• Align with cross-functional teams comprised of both business roles (e.g. Store Experience and Marketing) and technical development during the life cycle of product development
• Champion the needs of the users; develop detailed requirements and feature definitions; partner with IT on development, testing & implementation plans, as well as internal communications & deployment plans
• Participate in daily review, triage and prioritization of bugs
• Attend daily standup meetings
• At the beginning of a sprint cycle, identify user stories for consideration and help negotiate which stories get played and which move to a future sprint
• Throughout a sprint cycle, monitor the JIRA boards and reports to ensure Product is helping Engineers and QA get the information they need to work fluidly on stories and bugs
• Communicate updates and process changes to the broader Product Management Team and proactively identify issues, risks and associated mitigation

• Partner with Product Management and business teams to develop metrics to measure success of program features, analyzes results, and partners across the organization to develop action plans and enhancement recommendations.

Desired Skills:

• Superior relationship-building, communication and negotiation skills within cross functional teams.
• Ability to identify and understand user problems related to both the internal and external client and recommend practical solutions.
• Deep understanding of the front-end capabilities of e-commerce, mobile apps, and websites.
• Ability to be nimble and flexible with regards to changing priorities & business needs, and in working with diverse teams & people.
• Demonstrated ability to manage multiple projects and meet critical deadlines - excellent at prioritization, planning, task delegation, and working with peers in a cross-functional setting.
• Strong analytical skills. Ability to ferret out the simple, practical solution over the overwrought and complicated.
• Familiarity with Agile Product Development
• Intermediate to advanced proficiency in JIRA, Confluence, MS Office, communication platforms (Slack, MS Teams, ZOOM) and other industry-standard tools.
• Highly motivated, self-sufficient, and be able to operate effectively without close supervision.
• Exceptional written and verbal communication.
• 4+ years experience in product management with a successful history of launching highly effective digital products
• BA/BS. Prior experience in a retail environment or with consumer-facing products is required; In-store digital experience highly-preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.