Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26, but no guarantees. The Help Desk Analyst will support VSP's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
| Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
| Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
| customer relations skills | Required | 8 | Years |
| good verbal and written communication skills | Required | 8 | Years |
| proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
Questions
| No. | Question |
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question2 | Please list candidate's email address. |
| Question3 | If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement? |
| Question4 | This role requires the candidate to interview in person. Does your candidate agree to this arrangement? |
| Question5 | In what City and State is your Candidate located? |
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