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Job Title: Service Desk 2
Location: Columbus, OH
Interview: Video/In Person
Duration: Long Term
Required :
Process all equipment coming into or leaving IT
Update Asset Inventory System
Process Salvage equipment (removing the hard drives, doing the entire process)
Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
Pick up and deliver equipment from DIS/Excel/DTS/ETC
Complete any Service Now tickets on equipment requests (i.e., monitors, keyboards, mice, HDMI cables, etc)
Reconcile all Inventory sheets (paper/electronic) daily
Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
Serves as backup contact for level 1 support
Job Description:
Key Responsibilities:
IT professional with experience supporting IT operations, inventory management, and end-user support. Demonstrated ability to work independently and collaboratively in team environments while effectively managing time and priorities to meet deadlines. Possesses strong organizational, analytical, problem-solving, and decision-making skills, along with an educational background in IT Support and hands-on experience with inventory tracking, asset management, and operational support.
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