Casualty Subrogation Manager (Tallahassee, FL)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Casualty Subrogation Manager serves as the designated Florida Casualty Manager for the Florida Medicaid Third Party Liability (TPL) contract. This role provides governance-focused oversight of the Florida casualty recovery process and ensures compliance with all RFQ-mandated responsibilities. The position does not carry a direct caseload or supervisory responsibilities but focuses on contract oversight, performance governance, staffing sufficiency, and coordination across Shared Services and Recovery teams. This position requires working from our Tallahassee, FL office daily. Those with Medicaid account management and Paralegal experience are highly encouraged to apply.

Your role in our mission

• Oversee the full Florida casualty case management lifecycle to ensure operational timeliness, efficiency, and productivity.
• Manage operational tasks such as signing checks, monitoring mailroom activities, and overseeing document notarization as needed.
• Monitor SLA performance, throughput, backlog levels, and key lifecycle metrics across Shared Services and Recovery.
• Identify performance gaps, workflow bottlenecks, and risk areas, escalating to leadership as necessary.
• Serve as the primary AHCA-facing contact for Florida casualty-related inquiries, escalations, reports, and documentation requests.
• Ensure all RFQ requirements for the Casualty Manager role are met, including full-time dedication to the contract, no assigned caseload, and sufficient qualified staffing.
• Coordinate responses to AHCA audits, operational reviews, and data requests, ensuring accuracy and timely submission.
• Partner with Shared Services and Recovery Directors to resolve lifecycle handoff issues, delays, and SLA risks.
• Act as the unifying point of accountability across all functional areas supporting the Florida casualty lifecycle.
• Perform a quality assurance review of 10 cases per caseworker per month.
• Monitor workload distribution, performance trends, and staffing sufficiency, recommending adjustments to Directors where needed.
• Prepare and deliver Florida-specific operational and SLA reports for internal leadership and AHCA.
• Identify process breakdowns or Florida-specific pain points across the end-to-end lifecycle.
• Collaborate with Shared Services and Recovery leadership to implement workflow improvements that enhance efficiency and consistency.

What we're looking for

• Bachelor's degree (or equivalent) with at least six years of experience in support services, project/program management, and two years in leadership or governance roles.
• Expertise in Medicaid Third Party Liability (TPL), casualty recovery, subrogation, or related healthcare recovery operations, with strong knowledge of end-to-end recovery workflows.
• Proven ability to manage contractual requirements, SLAs, and performance governance, along with proficiency in Microsoft Office tools.
• Strong analytical, problem-solving, and communication skills, capable of influencing without direct authority and collaborating across multiple functions.
• Highly organized, able to manage multiple priorities independently, with willingness to travel as needed.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Position based in Tallahassee, Florida and requires working from this location.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will be posted until March 17, 2026, to bring in applications.

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The pay range for this position is $70,000 - $80,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.