Lead Business Systems Analyst - LBSA 26-03542

Job Title: Lead Business Systems Analyst (LBSA)

Location: Phoenix, AZ
Duration: 12 Months (Possible Extension)

Position Overview

We are seeking an experienced and highly motivated Lead Business Systems Analyst (LBSA) to support a major technology initiative within an enterprise Project Management Office (PMO) environment. This role will primarily focus on enhancing and expanding a Learning Management System (LMS) within a Human Resources function.

The LBSA will play a key role in driving business analysis efforts across high-visibility, complex projects while collaborating with cross-functional teams and multiple stakeholders.

Key Responsibilities

• Lead business analysis activities including requirements gathering, process mapping, and business case development
• Serve as a Scrum Master and support Agile project teams
• Facilitate communication between business stakeholders and technical teams
• Analyze business processes, workflows, and system integrations to identify improvement opportunities
• Conduct gap analysis and develop actionable recommendations
• Support User Acceptance Testing (UAT) and training initiatives
• Create high-quality documentation and business deliverables for executive-level review
• Manage multiple initiatives simultaneously while maintaining strong attention to detail

Required Qualifications

• 5+ years of experience as a Lead Business Systems Analyst
• 3+ years of hands-on experience with Cornerstone OnDemand (administration, reporting, configuration, dashboards, and security roles)
• 3+ years of experience working in Agile environments
• Bachelor s degree in Business Administration, Information Technology, or a related field
• Strong analytical skills with the ability to translate business needs into technical requirements
• Experience with:
  • Business and technical process mapping
  • Requirements documentation
  • User Acceptance Testing (UAT)
  • Training support
• Excellent communication and stakeholder management skills
• Advanced proficiency in:
  • MS Word, Excel, PowerPoint
  • Microsoft Project / Planner
  • Visio, OneNote

Preferred Qualifications

• Experience working in large, complex, or highly regulated environments
• Certification such as CBAP (IIBA) or equivalent
• Knowledge of Lean, Kaizen, Agile/Scrum, or ITIL frameworks
• Experience with Business Intelligence (BI) tools
• Strong ability to:
  • Analyze and reconcile data from multiple sources
  • Break down complex information into actionable insights
  • Identify true business needs beyond stated requirements