Role: Business Analyst / QA/
Duration – 12 -24 months
Location: Audubon, PA 19403 – HYBRID (As Needed/Occasional)
Job Summary:
Business Analyst/Sr. Business Analyst with Quality Assurance Background
The position is primarily focused on project documentation and business analysis support of various initiatives. This individual will interact with the business users, gather and document As-Is and To-Be processes and requirements, as well as to document application dependencies, and provide improvement recommendations. In addition to BA functions, the position will also contain some quality assurance duties related to processes and infrastructure changes.
Specific responsibilities will include but, not be limited to, requirements elicitation, documenting requirements, creating process flow and written documentation. The role will include working with the team, stakeholders, and vendors to ensure that the business analysis documentation is correct, complete and detailed.
Customer Satisfaction
- Develop a deep understanding of the business functions and processes
- Document, review and update business process requirements based on client’s feedback
- Ensure appropriate levels of controls are applied to work efforts, including security requirements, effective business solutions
- Serve as a business liaison between client and project teams
- Establish, monitor and maintain high client satisfaction levels
- Document and track problems in client business systems or processes to provide recommendations for future efficiencies
- Ensure processes are functioning as intended through evidence reviews and in alignment with regulatory requirements
- Act as an independent reviewer for infrastructure changes.
Responsibilities
- Analyze, review, and document current structure and use cases of the application or process; Analyze and document current application dependencies
- Serve as a business liaison between clients and project teams to help understand user interaction
- Assist business clients in developing requirements for future use cases
- Assist team in getting the current deliverable in a timely manner; Jump in and assist where needed to accomplish tasks
- Track required tasks through completion
- Ability to develop/update existing materials and support the team in understanding of requirements or training materials as needed
- Develop process flows as needed
- Strong communication skills in working with a team and providing in time updates to project manager.
- Determine and document functional requirements related to audit preparation
- Participate in change and evidence reviews.
Skills and Experience
- Someone who is energetic and passionate about business analysis work, extremely positive and solution driven
- Detail oriented
- Ability to lead assigned tasks to completion
- Excellent requirements gathering skills and experience
- Listening to customers and understands their current processes and needs; Experience in process design and/or documentation; Experience using Visio or equivalent process mapping solutions
- Ability to work independently, with minimum supervision; Can manage workload and priorities
- Experience in developing business analysis deliverables like requirements document, As-Is and To-Be process diagrams, use cases, traceability matrix, data dictionary, business rules, meeting notes, etc.
- Someone who has worked on cross-functional teams, on projects in a matrixed environment
- Experience working with business and technical staffs to define, document, and track software requirements and design; Can manage difficult stakeholders
- Skilled at documentation best practices such as using revision history/version control/requirement unique identifier
- Willing to learn new things and share knowledge to others; Proactive; Resourceful
- B.S. degree in computer science, management information systems, Business Administration, or equivalent experience
- Experience working on a third party implementation
Preferred Skill
- Experience with a regulated environment
- Audit preparation
- Evidence validation against requirements
- NERC CIP Standard knowledge
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