Sr. Salesforce Business Analyst

Fort Myers, FL, US • Posted 17 hours ago • Updated 5 hours ago
Full Time
On-site
Company Branding Image
Fitment

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Job Details

Skills

  • Visual Basic
  • 5S
  • Management
  • User Stories
  • Documentation
  • Workflow
  • Salesforce.com Administration
  • Test Cases
  • Acceptance Testing
  • End-user Training
  • Reporting
  • Dashboard
  • Change Management
  • Business Intelligence
  • Enterprise Resource Planning
  • Marketing
  • Data Flow
  • Data Modeling
  • Cloud Computing
  • Business Analysis
  • Salesforce.com
  • Agile
  • Collaboration
  • Emerging Technologies
  • Insurance
  • Professional Development
  • Innovation
  • HTC

Summary

Job Title

Senior Salesforce Business Analyst

Overview / Summary

We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.

Key Responsibilities

  • Understand business needs and convert them into clear, actionable requirements for Salesforce enhancements
  • Conduct interviews, workshops, and surveys to gather user and business input
  • Analyze current processes and identify improvement opportunities using Salesforce capabilities
  • Own and manage business requirements, user stories, functional specifications, and acceptance criteria
  • Maintain documentation for workflows, data models, and system integrations
  • Collaborate with Salesforce Admins, Developers, and Architects to design scalable and efficient solutions
  • Translate business requirements into Salesforce configurations, including objects, fields, page layouts, and flows
  • Define test cases and participate in User Acceptance Testing (UAT), test scenarios, and business sign-off
  • Validate solutions to ensure requirements are met and deployments are bug-free
  • Serve as the liaison between technical teams and business stakeholders
  • Provide user training, create user manuals, and support end-users post-implementation
  • Define reporting requirements and assist with dashboards and reports
  • Ensure data accuracy and integrity across Salesforce
  • Support change management initiatives and user adoption strategies
  • Identify and recommend Salesforce enhancements aligned with evolving business needs
  • Understand integration points between Salesforce and external systems such as ERP and marketing tools
  • Work with technical teams to ensure secure and accurate data flows between systems

Required Qualifications

  • Strong understanding of Salesforce architecture, data model, automation, and security concepts
  • Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
  • 6+ years of Business Analysis experience with deep, hands-on Salesforce delivery exposure
  • Experience working in Agile and Product-led delivery environments

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-SB1 #LI-Remote

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10122753
  • Position Id: 242667
  • Posted 17 hours ago

Company Info

About HTC Global Services

HTC Global Services, established in 1990 and headquartered in Troy, Michigan, is a leading global information technology, and business process services company with operations across North America, Europe, Asia Pacific, Middle East, and India. We leverage our expertise in legacy and emerging digital technologies to deliver transformative outcomes for our enviable list of clients, which includes Fortune 1000 companies.

Our new vision Reimagining a better-shared world and mission Bringing human expertise to tech for delivering purposeful solutions that amplify value is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto Let s make digital change happen is our commitment to empower our clients to succeed in this digital world. While our values integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior. 

Mission:
Bring human expertise to tech in order to deliver purposeful solutions that amplify value.

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