Technical Support TechnicianOn-SitePosition OverviewA 2nd shift and 3rd shift Technical Support Technician is needed to provide hands-on support for end users across a wide range of devices. This role focuses on troubleshooting hardware and software issues, maintaining equipment, supporting deployments, and ensuring accurate documentation. The position is fully on-site and requires strong customer service skills, attention to detail, and the ability to work independently.
Shift Availability- 2:00 PM - 10:30 PM
- 10:30 PM - 7:00 AM
Technical Support- Provide in-person support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain operating systems and applications.
Hardware Maintenance- Set up and deploy new computers and related equipment.
- Perform hardware repairs, upgrades, and component replacements.
- Coordinate with procurement for replacement parts and equipment needs.
Software Support- Assist users with installing, configuring, and updating applications.
- Troubleshoot software errors, compatibility issues, and system performance problems.
- Provide guidance on software usage and best practices.
Problem Resolution & Escalation- Log all issues and resolutions accurately in the ticketing system.
- Escalate complex issues when necessary.
- Follow up with users to confirm successful resolution.
Asset Management- Maintain accurate inventory records for hardware and software.
- Track allocation, movement, and disposal of IT assets.
Required Skills & Qualifications- High school diploma or equivalent; technical training or certifications are a plus.
- Experience providing deskside support and troubleshooting.
- Proficiency with operating systems and productivity applications.
- Strong problem-solving skills and ability to explain technical concepts clearly.
- Customer-focused mindset with strong communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Understanding of basic IT security and data protection practices.
Preferred Skills- Experience with device imaging and deployment.
- Familiarity with hardware peripherals and workstation setup.
- Ability to follow written instructions and document work accurately.
Work Environment- 100% on-site
- Fast-paced, hands-on technical environment
- Requires lifting, bending, and handling equipment as part of daily tasks
Job Type & LocationThis is a Contract position based out of Jeffersonville, OH.
Pay and BenefitsThe pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Jeffersonville,OH.
Application DeadlineThis position is anticipated to close on Mar 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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