Key Responsibilities
Process client waiver requests in accordance with established procedures and service level expectations.
Generate, maintain, and distribute compliance-related reports and documentation.
Prepare and send formal client communications, notifications, and other compliance correspondence.
Support fee administration and waiver processing activities.
Ensure compliance records and case information are accurately maintained within Salesforce.
Review information for accuracy, completeness, and adherence to established procedures.
Partner with internal stakeholders to coordinate compliance-related activities and follow-up actions.
Assist with additional compliance and operational activities as assigned.
Required Qualifications
Experience supporting compliance, regulatory, operational risk, or network administration functions.
Strong written communication skills with the ability to prepare professional client-facing communications and formal documentation.
Exceptional attention to detail and commitment to accuracy.
Demonstrated critical thinking and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Proficiency with Salesforce; experience using Salesforce as a primary workflow management tool is required.
Strong reporting and data management skills.
Preferred Qualifications
Previous experience working with payment networks, card brands, or financial services organizations.
Experience supporting compliance functions at Visa, Mastercard, Discover, Diners Club, or similar organizations.
Prior Discover Network or Diners Club experience strongly preferred.
Familiarity with network operating rules, compliance processes, or merchant/acquirer programs.
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