Software Guidance & Assistance, Inc., (SGA), is searching for a
Business Systems Analyst - Customer Experience Team for a
CONTRACT assignment with one of our premier
Utility Services clients in
Tampa, FL. This individual will be joining a Customer Experience team utilizing SAP for Utilities (formerly IS-U / CR&B) as a solution for various customer-oriented functions (including billing/rate management, finance, credit, device management, etc) - experience with this is HIGHLY preferred. Must be proficient at incident triage activities, test plan preparation and test activity support as well as driving incident resolution and completion. Similarly, proficient at request life cycle management. This position performs under general supervision, but responsible for prioritization of incident and request related efforts. This position will receive mentoring from the Manager and more senior level Solutions Specialists. Experience with full SDLC highly preferred.
Responsibilities :
- Conduct incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. Support business area ownership of issue resolution through input to diagnostic and resolution processes.
- Participate in development and review of solution requirements and development of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results
- Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through participation in impact assessment of modifications and upgrades
- Participate in regular review with the business of strategy around the CRB solution related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies.
- Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them.
- Develop an understanding of the business and technical master data models and data governance reporting
Required Skills :
- Associate's degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
- Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.
- One (1) year of experience supporting SAP's CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).
- Conceptual knowledge of defined business processes.
- Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members.
- Ability to work in a collaborative team environment on fast-paced dynamic projects.
- Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite
Preferred Skills :
- Bachelor's degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Never miss an opportunity! Create an alert based on the job you applied for.