Clinical Trial and Data Support Consultant

Job Description

Key Responsibilities

• Provide Planisware user support, including
• project plan oversight to ensure data/timeline accuracy
• project plan integrations and scenario planning troubleshooting system issues
• manage and escalate support tickets as needed

• Assist Program Ops Resource Manager with resource forecasting activities, including coordinating the design, development, and validation of forecasting algorithms.

• Monitor data quality across systems, dashboards, and portfolio reports
• Ensure consistency of metrics and definitions across reporting outputs
• Support the delivery of user onboarding and training and maintain job aids and system documentation
• Participate in system operations activities, including:
• User acceptance testing (UAT)
• System upgrades and releases
• Provide sprint support and validation activities
• Support user access management and data governance, ensuring appropriate handling of sensitive data
• Collaborate with cross-functional teams to improve planning processes, reporting accuracy, and efficiency

Basic Qualifications

• Bachelor s degree in science, project management, information systems, or a related field
• 5-7 years of relevant experience in pharmaceutical, biotechnology, clinical development, or Medical Affairs operations/planning environments

Preferred Qualifications

• 3 years of Planisware experience supporting planning systems or clinical trial planning
• Familiarity with the clinical development lifecycle and R&D processes
• Experience in project planning, portfolio support, or R&D operations
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities
• Strong communication and collaboration skills in a cross-functional environment

• Microsoft Office (Excel, PowerPoint, Teams, Outlook)
• SharePoint or similar collaboration tools
• Reporting/visualization tools (e.g., Power BI, Tableau, Spotfire preferred)

• Work independently within defined processes to manage planning data and system updates
• Provide hands-on execution and user support with limited oversight
• Exercise sound judgment in resolving issues and maintaining data integrity
• Support moderately complex planning and reporting activities
• Collaborate effectively across teams without formal leadership responsibility

Thanks and Regards

Joseph