Scrum Master

Job Title: Scrum Master

Hybrid:  Houston, TX – go to willis 2/3 days/week

Job Description:

Scrum Master – Responsibilities

• Facilitate the adoption and consistent use of Scrum and Agile practices within one or more delivery teams
• Coach teams on Agile principles, ceremonies, roles, and best practices to improve delivery, quality, and collaboration
• Support teams in sprint planning, daily stand-ups, reviews, and retrospectives, ensuring ceremonies are effective and outcome-focused
• Partner with Product Owners to refine backlog items, clarify requirements, and define acceptance criteria to ensure business value is delivered
• Identify and help remove team impediments, escalating risks and dependencies as needed
• Promote continuous improvement by helping teams inspect and adapt their processes and ways of working
• Track and report on team-level metrics (e.g., velocity, predictability, delivery health) to support transparency and data-driven discussions
• Collaborate with other Scrum Masters, delivery leads, and stakeholders to support cross-team alignment and dependency management
• Support teams in documenting working agreements, playbooks, and best practices
• Build strong, collaborative relationships with business and IT partners to foster trust and effective communication
• Assist with preparing status updates, summaries, and materials for leadership or stakeholder meetings as needed

Knowledge / Skills Required

• Solid understanding of Scrum practices and Agile methodologies; exposure to scaled Agile frameworks (e.g., SAFe) is a plus
• Hands-on experience supporting Agile teams in a delivery-focused environment
• Proficiency with Jira for backlog management, sprint tracking, and basic dashboards; experience with Confluence for documentation and collaboration
• Ability to translate requirements into clear user stories and acceptance criteria in partnership with Product Owners and teams
• Strong facilitation and communication skills, with the ability to engage both technical and non-technical stakeholders
• Demonstrated ability to collaborate effectively across teams and functions
• Comfortable coaching teams while also learning and growing as an Agile practitioner
• Able to manage conflict constructively and foster consensus within teams
• Organized and detail-oriented, with the ability to balance multiple priorities
• Willingness to learn the technical and business context of the teams being supported
• Commitment to continuous improvement and ongoing development of Agile and Scrum skills