Overview The Analytics & Insights team is the intelligence engine for Membership and Deposit Products Strategy. We partner closely with Product Management and Product Strategy teams to ensure decisions are grounded in trusted data, behavioral insights, and a deep understanding of our members. Our role is to turn complexity into clarity, transforming rich data into insights that guide strategy, innovation, and investment decisions. By connecting product and cross-channel data, we inform where, when, and how members engage, enabling smarter, more personalized experiences and stronger business outcomes.
Oversees Analytics & Insights Business Intelligence team responsible for delivering high-impact and actionable insights for the enterprise. Develops strategic priorities, sets standards for reporting and analytics, and ensures alignment with corporate initiatives and goals. Provides deep functional expertise and leads solutions for advanced analytical solutions and strategic business decisions.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities - Coach team on cutting-edge BI methods and foster a culture of experimentation and curiosity
- Collaborate with senior leadership and cross-functional teams to define strategic objectives, establish key performance indicators (KPIs), and prioritize projects that deliver actionable insights to the organization
- Serve as a strategic analytics partner to Product Strategy & Marketing and Product Management, delivering insights across campaign and test-and-learn measurement, lifecycle analytics, targeting and segmentation, and product adoption, value, and performance analytics to inform prioritization and decision-making.
- Communicate complex data-driven insights in a clear and concise manner to diverse audiences, fostering understanding and buy-in from stakeholders at all levels
- Strong ability to implement a data-driven culture, encouraging team members and stakeholders to utilize BI insights in decision-making
- In-depth knowledge of BI tools and technologies (e.g., Tableau, Power BI, SQL, DataBricks) to guide team methodologies and practices
- Review code and analyses to ensure accuracy, scalability, and alignment
- Research, evaluate, and integrate new BI technologies and methodologies to enhance the team's capabilities and drive innovation
- Skill in establishing and tracking key performance indicators (KPIs) to measure the impact of BI initiatives and team performance
- Lead experimentation and test-and-learn measurement, including test design, success metrics, interpretation of results, and iteration on insights to drive continuous improvement across products and campaigns.
- Strong ability to manage BI team, ensuring alignment and cohesion in achieving objectives
- Expertise in managing projects from conception to execution, ensuring adherence to timelines and budgets
- Ability to analyze diverse data and identify trends to inform decision-making and strategic planning
- Own executive-ready storytelling and decision support, synthesizing complex data and insights into clear, concise recommendations that highlight implications, risks, and tradeoffs for senior leadership
- Flexibility to adapt strategies and processes in response to evolving business conditions or challenges
- Commitment to fostering team growth through training, feedback, and recognizing achievements
Qualifications - Bachelor's degree in related field or equivalent combination of training, education and experience
- College/university degree and 7+ years work experience; 3+ years of management experience
- Strong ability to implement a data-driven culture, encouraging team members and stakeholders to utilize BI insights in decision-making
- In-depth knowledge of BI tools and technologies (e.g., Tableau, Power BI, SQL) to guide team methodologies and practices
- Strong presentation skills for conveying complex data insights to non-technical audiences and influencing strategic decisions
- Skill in establishing and tracking key performance indicators (KPIs) to measure the impact of BI initiatives and team performance
- Strong ability to manage BI team, ensuring alignment and cohesion in achieving objectives
- Expertise in managing projects from conception to execution, ensuring adherence to timelines and budgets
- Ability to analyze diverse data and identify trends to inform decision-making and strategic planning
- Excellent communication skills, able to convey complex ideas and strategies to various audiences
- Flexibility to adapt strategies and processes in response to evolving business conditions or challenges
- Commitment to fostering team growth through training, feedback, and recognizing achievements
Desired Qualifications- Master's Degree in related field or equivalent combination of training, education and experience
Additional InformationHours:- Monday - Friday, 8:00AM - 4:30PM
Location: - 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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