Technical Writer

Our client, an e-commerce and retail Fortune 25 company, is looking to hire a Technical Writer in Redmond, WA

Pay Rate Range:    $40/h - $50/h on W2 depending on experience

Job Description
The company is looking for an outstanding technical writer.
As a technical writer, you will create and publish technical documentation for the manufacturing line, including work instructions, equipment SOPs, and preventative maintenance plans.
The Technical Writer will create, test and maintain the structured content templates and deployment materials leveraging company and industry standards for effective information sharing.
They will also be savvy in systems architecture and support these tools as a SME resource for deployment end users.
The technical writer will also be required to work effectively with customers and internal partners to understand their needs and to identify opportunities/gaps with content plans or existing documentation.
The candidate must be able to proactively engage with key stakeholders to ensure that all written content is meeting the needs of a fast paced and constantly evolving business.
 
Ideal Candidate Profile
The ideal candidate demonstrates technical writing experience and process development in combination with the necessary skills to effectively support a high growth business.
They should also have a demonstrated ability to think strategically about the mission, product, and technical needs with the ability to build and convey scalable propositions in a written context.
They will pursue opportunities to innovate the way content is delivered to project teams, striving to improve safety, quality and efficiency of deployments.
 
Key Job Responsibilities
Create and maintain work instructions for all product lines, including conducting periodic audits or reviews to ensure that content is of the highest quality to best serve customers.
Create and maintain platforms to house training, reference and troubleshooting content for all product lines or specialized activities to support the aggregation of content used by project teams.
Support the deployment engineering change management process.
Contribute to the development of content management & project management strategy and tool suite by gathering and organizing customer input, designing content templates/structures and documentation best practices.
Evaluate and optimize the effectiveness of technical content using engagement metrics and data, collaborating with data teams to measure, present and validate.
Proactively identify needed process improvements, documentation design improvements, and roadblocks to content development and design solutions to address them. Able to act in an advisory capacity to teams creating draft source documentation.

Top 3 must-have hard skills:

• Create and maintain work instructions for all product lines, including conducting periodic audits or reviews to ensure that content is of the highest quality to best serve customers.  
• Create and maintain platforms to house training, reference and troubleshooting content for all product lines or specialized activities to support the aggregation of content used by project teams.
• Communication skills

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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